Once your order has shipped, we will send you an email with a tracking number and link, where you can easily access to see how much longer you have to wait before your package arrives. If for some reason this isn’t enough, please contact our Customer Service Team at 1-816-505-9131 to figure out what happened and how to resolve it!
Do you have a recall policy?Sandy Yang2021-01-21T21:53:00+00:00
Yes – Snacks on Racks tracks every lot of product it receives. Product tracing is managed through our entire process. Lot codes or Best By dates are printed on every Snacks on Racks package. If the grower, producer or Snacks on Racks initiates or receives notice of a recalled product, we will contact all individuals and wholesale customers that received the recalled product.
How can I create a SnacksonRacks.com Account?Sandy Yang2021-01-22T00:26:01+00:00
No. Snacks on Racks does provide foods that contain gluten. Consequently, there potentially are gluten particles in the air of our facility. Our packaged products, for those people with high sensitivity to gluten, would not be recommended.There are brands, that are sold by Snacks on Racks, that are created and packaged for those who want to purchase foods without gluten.
Do you ship meltable products in the summer?DDM Global2021-03-25T02:21:39+00:00
Yes we do! Shipments with meltable items (for example chocolate) require special packaging during the summer to prevent melting. During the summer months these shipments must arrive within two days to prevent melting. If your order is over $99, your order will ship for free and any insulated packaging and ice will automatically be added at no extra charge. If your order is below $99, additional charges will apply to these shipments to reflect the extra cost of packaging and upgraded shipping.
How are allergens considered when packaging products?Sandy Yang2021-01-21T21:51:50+00:00
Our products are packaged in the same facility as peanuts, tree nuts, wheat, soy, egg and milk products. Our facility is not a certified allergen-free facility. However, Snacks on Racks follows a strict allergen guideline packaging product with like allergens at the same time. Then followed up by a thorough cleaning of equipment, floors and glove change.
I entered the wrong billing information. How can I change this?Sandy Yang2021-01-22T00:45:27+00:00
Once your order has been shipped, we’ll send you an email with the tracking information. You can also go into Your Account > Order History.Once you’re on this page, you’ll see “Track Shipments”. You may notice that when you open your tracking email, the package will be in “Label Created”. In a few cases, the carrier takes 1-2 business days to register your shipment status. Please allow 24 hours.
What are your business hours?Sandy Yang2021-01-22T00:25:10+00:00
Our delivery service partners are committed to delivering your order with minimal delays. That said, Ground shipping services are not guaranteed. As a result, the date provided on our website during checkout is an estimation of when the courier will deliver your snacks to your doorstep. The dates can change depending on a number of factors, including interruptions in service due to weather events. Still, delayed packages typically reach the customer within 2-4 business days.
What’s your return policy?Sandy Yang2021-01-22T00:29:23+00:00
At Snacks on Racks, customer satisfaction is our #1 priority. If you experience any concern, with our products, customer service, shipping, or maybe you do not like the product you purchased – please let us know. We cannot fix what we do not know about.
We do ask that you contact Snacks on Racks as soon as possible (preferably within 5 days of receiving the item), so we can resolve the concern. There are some instances, where the return may be subject to a restocking fee.
I’m placing an order but why can’t I see my store credit?Sandy Yang2021-01-22T00:46:13+00:00
Trace amounts of lead, cadmium and other metals and chemicals listed under California’s Proposition 65 are found in some of the national brand products. Lead, as an example, is a naturally occurring element that is found throughout the entire environment, including in soils where it can be taken up by natural plants and herbs all over the world. We follow good manufacturing practices throughout our supply chain, as do the other brands Snacks on Racks carries. More about California Prop 65 at https://oehha.ca.gov/proposition-65
What can I expect to receive by signing up for the newsletter?Sandy Yang2021-01-22T00:42:41+00:00
We want every customer to have the best experience possible. We certainly want that to be true with items that have been private labeled for your event or business. Our team will do its diligence up front to be sure the final design and product that was signed off on, is what you receive. For that reason, private label products are not returnable. However, please do not hesitate to contact Snacks on Racks, as we are here to listen, understand and work through any issues that may have occurred. Please call us at 816-505-9131.
I forgot my password. How do I get a new password?Sandy Yang2021-01-22T00:23:27+00:00
Our warehouse and packaging facility are located in an underground business park in beautiful Parkville, Missouri – a northern suburb of Kansas City. We do not have a physical store to visit. Please reach out to see our products at www.snacksonracks.com/shop
How do I unsubscribe to your Newsletter?Sandy Yang2021-01-22T00:43:26+00:00
You are more than welcome to place your order through the snacksonracks.com website by adding products to your cart and clicking on “Check Out” once you are ready. If you would like to speak with one of our Customer Service team, please call anytime Monday-Friday from 8am-5pm. For online assistance, you can e-mail us at firstname.lastname@example.org We’ll be more than happy to help you place your order and answer any questions you may have!
How much is shipping?Sandy Yang2021-01-22T00:32:01+00:00
We want to make sure we comply with all federal and state laws with regards to sales tax. We will collect sales tax for customers according to state laws whether we have a physical presence in that state or not. If you have any questions, please do not hesitate to contact our helpful team at 816-505-9131 or email email@example.com
Are you an Allergen-Free facility?Sandy Yang2021-01-21T21:52:05+00:00