FAQ2021-01-22T00:40:39+00:00

 

 

Frequently Asked Questions

What’s your return policy for private labeled items?2021-01-22T00:29:47+00:00

We want every customer to have the best experience possible. We certainly want that to be true with items that have been private labeled for your event or business. Our team will do its diligence up front to be sure the final design and product that was signed off on, is what you receive. For that reason, private label products are not returnable. However, please do not hesitate to contact Snacks on Racks, as we are here to listen, understand and work through any issues that may have occurred. Please call us at 816-505-9131.

How can I change my order?2021-01-22T00:45:58+00:00

Are you an Allergen-Free facility?2021-01-21T21:52:05+00:00

No. While our processes have been implemented to prevent cross-contamination, we do not guarantee that a product, packaged by Snacks on Racks, is peanut, tree nut, wheat, soy, egg or milk free.

There are brands, that are sold by Snacks on Racks, that are created and packaged for those who want to purchase foods without specific allergens.

Can wholesale businesses place orders?2021-01-22T00:48:25+00:00

Snacks on Racks does offer wholesale priced products to those businesses that qualify.  Necessary information includes:

  1. W-9
  2. State Resale Form

Interested companies can email accounting@snacksonracks.com for further information.

Are you a Gluten-Free facility?2021-01-21T21:52:19+00:00

No. Snacks on Racks does provide foods that contain gluten. Consequently, there potentially are gluten particles in the air of our facility. Our packaged products, for those people with high sensitivity to gluten, would not be recommended.

There are brands, that are sold by Snacks on Racks, that are created and packaged for those who want to purchase foods without gluten.

How can I place an order?2021-01-22T00:24:10+00:00

You are more than welcome to place your order through the snacksonracks.com website by adding products to your cart and clicking on “Check Out” once you are ready. If you would like to speak with one of our Customer Service team, please call anytime Monday-Friday from 8am-5pm. For online assistance, you can e-mail us at custserv@snacksonracks.com We’ll be more than happy to help you place your order and answer any questions you may have!

What is California Proposition 65?2021-01-21T21:52:48+00:00

Trace amounts of lead, cadmium and other metals and chemicals listed under California’s Proposition 65 are found in some of the national brand products. Lead, as an example, is a naturally occurring element that is found throughout the entire environment, including in soils where it can be taken up by natural plants and herbs all over the world. We follow good manufacturing practices throughout our supply chain, as do the other brands Snacks on Racks carries. More about California Prop 65 at https://oehha.ca.gov/proposition-65

How can I cancel my order?2021-01-22T00:45:43+00:00

Do you ship to APO/FPO addresses?2021-01-22T00:32:23+00:00

Yes, we ship to APO/FPO addresses via USPS. Shipping prices are calculated based on weight and zip code.

Where are you located?2021-01-22T00:27:09+00:00

Our warehouse and packaging facility are located in an underground business park in beautiful Parkville, Missouri – a northern suburb of Kansas City. We do not have a physical store to visit. Please reach out to see our products at www.snacksonracks.com/shop

How do I track my order?2021-01-22T00:32:42+00:00

Once your order has been shipped, we’ll send you an email with the tracking information. You can also go into Your Account > Order History. Once you’re on this page, you’ll see “Track Shipments”. You may notice that when you open your tracking email, the package will be in “Label Created”.  In a few cases, the carrier takes 1-2 business days to register your shipment status. Please allow 24 hours.

Do you charge sales tax?2021-01-22T00:38:42+00:00
We want to make sure we comply with all federal and state laws with regards to sales tax. We will collect sales tax for customers according to state laws whether we have a physical presence in that state or not. If you have any questions, please do not hesitate to contact our helpful team at 816-505-9131 or email custserv@snacksonracks.com
How are allergens considered when packaging products?2021-01-21T21:51:50+00:00

Our products are packaged in the same facility as peanuts, tree nuts, wheat, soy, egg and milk products. Our facility is not a certified allergen-free facility. However, Snacks on Racks follows a strict allergen guideline packaging product with like allergens at the same time. Then followed up by a thorough cleaning of equipment, floors and glove change.

I’m placing an order but why can’t I see my store credit?2021-01-22T00:46:13+00:00

Why is my package late?2021-03-25T02:20:57+00:00

Our delivery service partners are committed to delivering your order with minimal delays. That said, Ground shipping services are not guaranteed. As a result, the date provided on our website during checkout is an estimation of when the courier will deliver your snacks to your doorstep. The dates can change depending on a number of factors, including interruptions in service due to weather events. Still, delayed packages typically reach the customer within 2-4 business days.

What’s the average shelf life for my products?2021-01-21T21:52:35+00:00

Chocolates have a 10- 12-month shelf life. Nuts should be stored in a cool, dry environment and have up to a 9-month shelf life. Trail Mix and yogurt covered items will have a 6-9-month shelf life.

Do you have a recall policy?2021-01-21T21:53:00+00:00

Yes – Snacks on Racks tracks every lot of product it receives. Product tracing is managed through our entire process. Lot codes or Best By dates are printed on every Snacks on Racks package. If the grower, producer or Snacks on Racks initiates or receives notice of a recalled product, we will contact all individuals and wholesale customers that received the recalled product.

How can I pay?2021-01-22T00:26:25+00:00

We accept VISA, Mastercard, Discover, American Express, and PayPal.

How much is shipping?2021-01-22T00:32:01+00:00

If you are in the contiguous United States, orders ship for XXXX (before taxes). For

orders under $XX we offer XXXX:


US orders that are not within the contiguous United States will be calculated based on weight and zip code.


For International orders: We do not ship internationally at this time. We apologize for the inconvenience.



For our wholesale customers, please review our shipping policy on the Wholesale-Shipping tab.

Do you ship meltable products in the summer?2021-03-25T02:21:39+00:00

Yes we do! Shipments with meltable items (for example chocolate) require special packaging during the summer to prevent melting. During the summer months these shipments must arrive within two days to prevent melting. If your order is over $99, your order will ship for free and any insulated packaging and ice will automatically be added at no extra charge. If your order is below $99, additional charges will apply to these shipments to reflect the extra cost of packaging and upgraded shipping.

What are your business hours?2021-01-22T00:25:10+00:00

Our business hours are Monday thru Friday 8AM-5PM central time. Often e-mail is checked after hours. Our telephone number is 816-505-9131 or e-mail custserv@snacksonracks.com

I entered the wrong billing information. How can I change this?2021-01-22T00:45:27+00:00

What’s your return policy?2021-01-22T00:29:23+00:00

At Snacks on Racks, customer satisfaction is our #1 priority. If you experience any concern, with our products, customer service, shipping, or maybe you do not like the product you purchased – please let us know. We cannot fix what we do not know about.

We do ask that you contact Snacks on Racks as soon as possible (preferably within 5 days of receiving the item), so we can resolve the concern. There are some instances, where the return may be subject to a restocking fee.

Test Question2021-03-26T13:23:19+00:00

Test Answer. Link

Where’s my package of goodies?2021-03-25T02:20:28+00:00

Once your order has shipped, we will send you an email with a tracking number and link, where you can easily access to see how much longer you have to wait before your package arrives. If for some reason this isn’t enough, please contact our Customer Service Team at 1-816-505-9131 to figure out what happened and how to resolve it!

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