Our warehouse and packaging facility are located in an underground business park in beautiful Parkville, Missouri – a northern suburb of Kansas City. We do not have a physical store to visit. Please reach out to see our products at www.snacksonracks.com/shop
Do you charge sales tax?Sandy Yang2021-01-22T00:38:42+00:00
We want to make sure we comply with all federal and state laws with regards to sales tax. We will collect sales tax for customers according to state laws whether we have a physical presence in that state or not. If you have any questions, please do not hesitate to contact our helpful team at 816-505-9131 or email email@example.com
What’s the average shelf life for my products?Sandy Yang2021-01-21T21:52:35+00:00
We want every customer to have the best experience possible. We certainly want that to be true with items that have been private labeled for your event or business. Our team will do its diligence up front to be sure the final design and product that was signed off on, is what you receive. For that reason, private label products are not returnable. However, please do not hesitate to contact Snacks on Racks, as we are here to listen, understand and work through any issues that may have occurred. Please call us at 816-505-9131.
How do I unsubscribe to your Newsletter?Sandy Yang2021-01-22T00:43:26+00:00
At Snacks on Racks, customer satisfaction is our #1 priority. If you experience any concern, with our products, customer service, shipping, or maybe you do not like the product you purchased – please let us know. We cannot fix what we do not know about.
We do ask that you contact Snacks on Racks as soon as possible (preferably within 5 days of receiving the item), so we can resolve the concern. There are some instances, where the return may be subject to a restocking fee.
How can I change my order?Sandy Yang2021-01-22T00:45:58+00:00
Yes – Snacks on Racks tracks every lot of product it receives. Product tracing is managed through our entire process. Lot codes or Best By dates are printed on every Snacks on Racks package. If the grower, producer or Snacks on Racks initiates or receives notice of a recalled product, we will contact all individuals and wholesale customers that received the recalled product.
I’m placing an order but why can’t I see my store credit?Sandy Yang2021-01-22T00:46:13+00:00
No. Snacks on Racks does provide foods that contain gluten. Consequently, there potentially are gluten particles in the air of our facility. Our packaged products, for those people with high sensitivity to gluten, would not be recommended.
There are brands, that are sold by Snacks on Racks, that are created and packaged for those who want to purchase foods without gluten.
How are allergens considered when packaging products?Sandy Yang2021-01-21T21:51:50+00:00
Our products are packaged in the same facility as peanuts, tree nuts, wheat, soy, egg and milk products. Our facility is not a certified allergen-free facility. However, Snacks on Racks follows a strict allergen guideline packaging product with like allergens at the same time. Then followed up by a thorough cleaning of equipment, floors and glove change.
How can I place an order?Sandy Yang2021-01-22T00:24:10+00:00
You are more than welcome to place your order through the snacksonracks.com website by adding products to your cart and clicking on “Check Out” once you are ready. If you would like to speak with one of our Customer Service team, please call anytime Monday-Friday from 8am-5pm. For online assistance, you can e-mail us at firstname.lastname@example.org We’ll be more than happy to help you place your order and answer any questions you may have!
I forgot my password. How do I get a new password?Sandy Yang2021-01-22T00:23:27+00:00
Once your order has been shipped, we’ll send you an email with the tracking information. You can also go into Your Account > Order History.Once you’re on this page, you’ll see “Track Shipments”. You may notice that when you open your tracking email, the package will be in “Label Created”. In a few cases, the carrier takes 1-2 business days to register your shipment status. Please allow 24 hours.
Do you ship to APO/FPO addresses?Sandy Yang2021-01-22T00:32:23+00:00
Trace amounts of lead, cadmium and other metals and chemicals listed under California’s Proposition 65 are found in some of the national brand products. Lead, as an example, is a naturally occurring element that is found throughout the entire environment, including in soils where it can be taken up by natural plants and herbs all over the world. We follow good manufacturing practices throughout our supply chain, as do the other brands Snacks on Racks carries. More about California Prop 65 at https://oehha.ca.gov/proposition-65
I entered the wrong billing information. How can I change this?Sandy Yang2021-01-22T00:45:27+00:00